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Great Customer Service for Assisted Living Professionals

The leader in long-term care education and training, Extended Care Products is proud to introduce its newest program Great Customer Service for Assisted Living Professionals. Specifically designed for the challenges faced in the Assisted Living Environment, this four-part audio CD series addresses the key elements involved in working with existing families and residents. Great Customer Service for Assisted Living Professionals also gives you the tools necessary to win over any prospective new families and residents visiting your building, thus helping to increase your census. This easy to listen to and easy to follow program features four of America’s leading assisted living customer service and family relationship experts.

You receive the following

CD #1 Chip Kessler- “Your Seven Steps to Superb Customer Service”
• CD #2 Bill Coons- “How to Work Well With Your Residents and Families”
• CD #3 Jodi Manfredi- “Character Traits of Great Customer Service”
• CD #4 Robin Khanal- “Why Poor Customer Service Can Lead to a Lawsuit”

You get four audio CD’s, in all over 90 minutes of learning material presented in a relaxed informative manner. Listen in the car, in the office, or while relaxing at home … anywhere you wish. Your host is Chip Kessler, a nationally known author and speaker on customer service issues. Mr. Kessler has personally created over a dozen educational programs in the last six years for the assisted living and nursing facility profession. Bill Coons is Loss Control Director for Thomco Insurance Enterprises, one of the nation’s leaders in partnering with assisted living communities to service their insurance needs. Mr. Coons has many years experience indentifying the leading causes of assisted living customer service breakdowns that can lead to family/resident anger and potential lawsuits. Jodi Manfredi is the Founder and President of Examine Your Practice, Inc., the number one “Mystery Shopping” company specifically designed to focus on healthcare customer service issues with a particular emphasis on assisted living and nursing home customer service performance. Ms. Manfredi directs a team of nationwide customer service skills evaluation professionals, who specifically focus on the ability of assisted living and/or nursing home staff to meet the needs of new and existing residents and families. Robin Khanal is a long-term care defense attorney and partner with the nationally recognized law firm of Quintairos, Prieto, Wood & Boyer, P.A. Mr. Khanal is a recognized expert in the causes of lawsuits against assisted living facilities, and how outstanding customer service can often prevent such litigation. He is a sought after speaker and lecturer at state healthcare association conventions and seminars, and is considered one of this country’s top legal minds in the matter of healthcare related issues.

Retailing at $199.95, you may receive Great Service for Assisted Living Professionals at the discounted investment of $139.95, 33% off the regular retail price. Act now and receive two free bonus gifts:

  • The Great Customer Service for Assisted Living Professionals Workbook. This 30-page companion to the CD series features all the important points covered in the four-part audio program. Plus, it contains exclusive features only found within these pages. This study-guide is filled with information and is an excellent means to sharpen your customer service skills in the assisted living environment. A $49.95 value, it’s free with your order.
  • We pay your shipping and handling charges. An expense of $25.00 we are pleased to offer you this with your order.

In all, you receive $74.95 in free bonus gifts, more than half your investment in The Great Customer Service for Assisted Living Professionals audio CD program.

“You have another winner with this program! I have no doubt that our assisted living facility today is much better able to provide care to our residents and relate much better to our families, and it’s because of the educational information you’ve been able to provide. Sometimes as caregivers we get so caught up in the day-to-day aspect of things that we don’t always remember what’s really important, namely our residents and our families. Thanks for helping to point us in the right direction.”
Mildred Cummings, Executive Director, White Castle Pines, Arkadelphia, AR



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