The Secrets of the Inner Sanctum DVD Series: "Inside The Mind of Lawyers Wanting to Sue Your Facility"
Your Problem: Plaintiff lawyers are still looking for any and every means to sue your nursing or assisted living facility. They run advertisements on television, full page color ads on the back cover of the telephone directory, and have those giant billboards on the highway enticing the well meaning family members of your residents to come in "if you have a loved one in a healthcare facility" FOR A FREE CONSULTATION.
Your Solution: Discover the secrets of what makes these lawyers tick and how they are so successful at what they do- find out the strategies and techniques they use to lure families into filing lawsuits for hundreds of thousands and millions of dollars against buildings like yours. With this knowledge you can beat these lawyers at their own game, and stop potential litigation dead in its tracks!
The Crisis Cure DVD Program: "What to Do During and After the Unthinkable Occurs"
The choice is yours: stick your head in the sand, wish and hope that a crisis never strikes your nursing or assisted living facility or be ready beyond a shadow of a doubt to handle whatever comes
your and your building’s way. What option sounds better?
A crisis can strike at anytime and in any part of your facility! More often than not, a crisis hits without prior warning. A crisis can happen in any number of ways: a fire or a flood; it can be a hurricane (think Hurricane Harvey or Superstorm Sandy) a tornado or some other weather-related disaster; then there’s the potential for an employee related crisis such as an alleged case of abuse or negligence against a resident which could even lead to the resident’s death. Can you read this and say for sure you’re ready to act when the inevitable questions (during and after a crisis) come from staff members, families, residents, newspaper/television/radio reporters, even local authorities such as police and fire officials, perhaps state officials too.Failure to have a crisis management and communications program in place can result in any and all of the following: negative publicity and a loss of your and your facility’s good reputation; potential lawsuits; removal of current residents/lack of new residents coming to stay with you thus affecting census; the possibility of losing your license to operate either temporarily or permanently! ... [more]
Setting Realistic Expectations for Assisted Living Communities On-Line Video Viewing Subscription Service
Please Read Further Down on This Web Site’s Home Page to Discover More
Assisted living facility staffs face their own unique challenges in dealing with residents, families and responsible parties in the specific care and services you offer.
Now Setting Realistic Expectations for Assisted Living Communities is part of the Extended Care Products on-line video viewing subscription service! In the past facilities would show the 16-minute DVD to new admitting families, residents and responsible parties then give them a copy to take outside the building to share with other relatives and keep for future reference. This is because as you well know, quite often it’s the “other relative” who’s first in your face with a complaint and is the one to visit a plaintiff’s attorney to sue you!
With the Setting Realistic Expectations for Assisted Living Communities on-line viewing subscription service, families and responsible parties near and far can watch this important education/risk management message. They can watch from a computer, lap top or wireless device- wherever and whenever they can, and as often as they wish. Now, other relatives interested in the resident’s well-being (but not present during admission) can view the Setting Realistic Expectations for Assisted Living Communities presentation to become better informed and educated about the realities of assisted living care ... [more]
Marketing Magic ... For Assisted Living Facilities
The Expectations Management: Assisted Living Admissions Agreement Package
Great Customer Service for Assisted Living Professionals
The leader in long-term care education and training, Extended Care Products is proud to introduce
its newest program Great Customer Service for Assisted Living Professionals.Specifically designed for the
challenges faced in the Assisted Living Environment, this four-part audio CD series addresses the key elements involved
in working with
existing families and residents ... [more]
Setting Realistic Expectations For Assisted Living Communities
DVD or VHS
Depicts the realities of life in an assisted living
community. It is a powerful tool for tenant/resident and family education.
This video program enables families to better understand about the assisted living environment.
It is an important risk management tool in your effort to prevent overzealous trial
attorneys from suing you and earning big trial settlements and judgments at your expense.
The Extended Care Products Mystery Shopping Program
Discover the benefits of healthcare mystery shopping to make your assisted living facility's census and customer service better than ever! Enjoy stronger relationships with your residents and families because your
staff is more responsive to the needs of those you serve, plus have fewer empty beds because staff is more attentive to the importance of a steady stream of new residents coming through your doors.
"Making Them Believe" Chip Kessler's Marketing/Census Building and Customer Service Consultation Program
"Who else wants to get and keep all of their beds filled, and deliver the very best customer service to their residents and families?
The Nation's #1 Assisted Living Customer Service and marketing authority is ready to go to work for your facility! Over the last several years, Chip Kessler has created and developed more successful customer service and census building strategies for assisted living communities than anyone in the nation! His DVD, audio CD, and study guide presentations have been welcome additions in buildings from Maine to Hawaii and Alaska to Florida. Publications such as McKnight's Long-Term Care News and Provider Magazine have sought his expert opinion for feature stories on census building, and resident/family satisfaction; his monthly column in the LTC Professional is must reading; and he's spoken at state healthcare association seminars.
Now, you can bring America's leading census building/marketing & customer service specialist to your assisted living community, and enjoy the benefits only Chip can bring. Open to only to a select few facilities, Extended Care Products, Inc. is proud to announce limited Gold Membership in "The Making Them Believe" Chip Kessler Facility Consultant Program ... [more]
Making Friends With Your Local Media (Media Training)
New for assisted living professionals. Studies show that next to dying,
people’s second biggest fear is speaking in public.
Now imagine if you’re having to do this with a microphone being shoved in your face, maybe a
television camera pointing straight at you, or a reporter looking you in the eye and taking down every word
you’re saying in their notebook. Talk about sweaty palms and a lump in your throat! ...
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